Faq

Where do you ship to?

We currently offer international shipping to over 50 countries. During checkout, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary by destination:

• Standard Shipping: 7-15 business days.
• Express Shipping: 3-7 business days.

You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will assist you if your order has not yet entered the fulfillment process.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain final sale items like underwear are non-returnable unless faulty.

How do I start a return or exchange?

Please contact our support team at [email protected] with your order number and the item(s) you wish to return or exchange. We will guide you through the simple process and provide a return authorization and instructions.

Are return shipping costs covered?

For returns due to a change of mind, the customer is responsible for the return shipping cost. For returns due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.

How do I find the right size for Skirts, Pants, and Tops?

Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit. If you are between sizes, we suggest sizing up.

What materials are your clothing made from?

We prioritize quality and comfort. Our collections feature a range of materials including organic cotton, linen, Tencel™, and sustainable blends. The fabric composition is clearly listed in the product description for each item.

Do you offer gift cards?

Yes! SolAroha digital gift cards are available for purchase. They are delivered via email and can be used towards any purchase on our site.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Is my payment information safe?

Absolutely. We use industry-standard SSL encryption and trusted third-party payment processors. We do not store your full credit card details on our servers.

How can I get help with my order or another inquiry?

Our customer support team is here to help! Please email us at [email protected]. We strive to respond to all inquiries within 24 hours on business days. Please include your order number if your query is related to an existing purchase.